Privacy Policy

Last updated: April 3, 2026

Ottolax ("we", "us", or "our") operates the website at https://ottolax.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us via phone, email, or text message.

Information We Collect

We may collect information about you in a variety of ways, including:

  • Personal Data: Name, email address, phone number, and other contact information you voluntarily provide when filling out forms on our website, calling us, or opting in to receive text messages.
  • Usage Data: Information about how you access and use our website, including your IP address, browser type, pages visited, and time spent on pages.
  • Cookies: We may use cookies and similar tracking technologies to track activity on our website.

How We Use Your Information

We may use the information we collect for purposes including:

  • To provide and maintain our services
  • To respond to your inquiries and appointment/service requests
  • To send you appointment reminders, service updates, and follow-ups via SMS/text message (with your consent)
  • To send you information about our services (with your consent)
  • To improve our website and services
  • To comply with legal obligations

SMS/Text Messaging

By providing your mobile phone number and opting in to receive text messages from Ottolax, you consent to receive recurring SMS/MMS messages including account notifications, product updates, service alerts, and promotional offers. Message frequency may vary. Message and data rates may apply.

You can opt out at any time by texting STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message. You will no longer receive text messages from us unless you re-subscribe.

For help or support with text messaging, text HELP to any message you receive from us, or contact us at [email protected] .

Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may share your information with:

  • Service providers who assist us in operating our website and business (e.g., appointment scheduling, customer communication platforms)
  • Analytics providers (such as Google Analytics) to help us understand website usage
  • Law enforcement or regulatory agencies when required by law

Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

  • The right to access your personal data
  • The right to request correction or deletion of your data
  • The right to opt out of marketing communications (including text messages — text STOP to unsubscribe)

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you.
  • Right to Delete: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Right to Opt-Out of Sale: We do not sell your personal information. We do not share your data with third parties for their own marketing purposes.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise any of these rights, contact us at [email protected] . We will respond to verifiable requests within 45 days.

International Users & GDPR (European Economic Area)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

Legal Basis for Processing: We process your personal data based on one or more of the following legal bases:

  • Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
  • Contract: Where processing is necessary for the performance of a contract with you (e.g., providing our services).
  • Legitimate Interest: Where processing is necessary for our legitimate interests, such as improving our services, fraud prevention, and marketing communications.
  • Legal Obligation: Where processing is necessary to comply with applicable laws.

Your Rights Under GDPR:

  • Right of Access: You may request a copy of the personal data we hold about you.
  • Right to Rectification: You may request correction of inaccurate or incomplete data.
  • Right to Erasure: You may request deletion of your personal data ("right to be forgotten").
  • Right to Restrict Processing: You may request that we limit how we use your data.
  • Right to Data Portability: You may request your data in a structured, machine-readable format.
  • Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes.
  • Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at [email protected]. We will respond to requests within 30 days. If you believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection supervisory authority.

Data Retention: We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When data is no longer needed, we securely delete or anonymize it.

International Data Transfers: Your data may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses approved by the European Commission.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website or services constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, please contact us at: